Refund policy
Last updated: November 26, 2025
At Prime Tooth Care, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we provide the following terms:
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Return Eligibility
Prime Toothcare does not accept returns. All sales are final.
If you experience any issues with your product — including defects, damage, or receiving the incorrect item — please contact our Customer Service team immediately so we can evaluate the issue and make it right:
customerservice@primetoothcare.com
Please include your order number, photos (if applicable), and a description of the issue so our team can assist you as quickly as possible.
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Damaged or Defective Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us right away at customerservice@primetoothcare.com. We will review the situation and provide next steps.
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Exceptions
Because we do not accept returns, we also do not offer exchanges or refunds unless the product issue is confirmed by our Customer Service team.
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Changes to the Return and Refund Policy
Prime Tooth Care reserves the right to update or change this Return and Refund Policy at any time. Any changes will be posted on this page with the updated "Last updated" date.
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Contact Us
If you have any questions or need assistance with your return or refund, please contact our customer service team from our Contact Us page
Thank you for shopping with Prime Tooth Care. We appreciate your trust in our products and strive to ensure your satisfaction.